EXCHANGE and RETURN
Customer cannot exchange or return the item(s) received from
www.loieistanbul.com. We accept their exchange and return requests if the customer takes charge of paying the cost of shipping and tax expense.
* Exchanges and refunds cannot be made on overseas orders.
Return Policy:
• To be eligible for a return, your item must be unused, undamaged and in the same condition that you received it.
• The items must be returned in their original packaging and with all accessories.
• Receipt or proof of purchase together with all the copies is required.
Product Return Address:
LOIE ISTANBUL AYAK. HAZIR GİY. MAĞ. TİC. ve SAN. A.Ş.
İOSB Mahallesi, Eski Turgut Özal Caddesi, No1/1 Başakşehir / İstanbul
Refund fulfillment during the return process:
Once your return is delivered to loieistanbul.com, you will be issued a refund and the cost of return shipping and tax expense will be deducted from your refund.
Once your return is approved, your order refund is notified to the bank by our system and transferred to your account by the bank within a maximum of 3 business days. The bank may not transfer credit card refunds to your account on the same day (loieistanbul.com has no effect on this process).
If you have not received your refund after 5 days, please mail us at
[email protected] In such cases, you need to contact your bank's credit card service as well. Credit card payments by installments will be credited in installments to your account monthly by the bank.