Frequently Asked Questions
1. How can I become a member?
You can apply for membership by:
1) clicking a link “Sign up” on the home page of www.loieistanbul.com: New members should mark the "I want to be notified by email from the campaign, announcement, information." field.
2) filling in a membership application form
Then you will become a member and can start shopping. You do not have to pay any fees to apply for membership.
2. Why should I become a member?
Here are just some of the great benefits you'll receive:
• You can easily and quickly find the desired model with affordable price on our website rather than wandering for hours in stores;
• You can find detailed photos of the items you like with just a click while sipping your tea or coffee;
• We provide quick customer service in case of exchange as well as shopping.
3. Can I shop without a membership?
You can visit our shopping website www. loieistanbul.com and do shopping without being registered.
4. How to update my membership information?
You need to log in to our website entering your username and password. You can update your membership information in the “My Account/My Membership Information” section.
Your membership profile will be updated.
5. If I forgot my password, what should I do?
In the event you forgot your password, you need to follow these simple instructions to request a new password.
Your login screen has a “Lost your password?” link just below the login form. Click on “Lost your password?” link. This will take you to another page where you will be asked to provide an email address.
6. Can I make changes to my order?
Please be advised that once an order has been placed you are unable to make any changes or amendments to your order. If your package is already shipped, you can make a return or an exchange only after the delivery. As long as your order hasn't processed or shipped, it is possible to exchange/return your order and get a refund. As the order is cancelled, you need to create a new order.
7. Which payment methods do you accept?
You can pay by credit card, debit card (Visa and Mastercard).
8. How long does it take for order to be delivered?
Once your order is confirmed, the item(s) will be delivered to Cargo company within 3 business days. After your order is received by Cargo company, delivery time varies from 3 to 4 days depending on your region. For more information about delivery time we recommend to contact DHL and Cargo customer service. During special days, weeks and official holiday periods, product delivery may be delayed between 1 and 3 days.
9. Which products can I return?
The packaging of the product you want to return must be undamaged and unused. You must send the products/products you want to return with the original box and all accessories.
Note: Bag models do not change or return.
Note: Overseas orders are exchanged or returned. All shipping fees and taxes are deducted and refunded.
10. What is the distance sale agreement and the preliminary information form?
They are regulated in accordance with the Regulation on Protection of Consumers and Distance Contracts Regulation. The parties to these Agreements hereby declare and acknowledge that they know and understand the obligations and responsibilities arising from the Law.
11. How can I cancel my order?
You can cancel your order only before it enters the shipping phase.
To cancel an item/order:
1. Log in to your account using your registered email address and password.
2. Click on “My account” displayed on the top right-hand corner of the page.
3. Click on “My Orders”
4. Locate the item you wish to cancel.
5. Click on “Cancel an Order”
Your order will be canceled during the day.
12. Do you sell wholesale on your website?
13. What cargo company do you work with?
We deliver the goods by International DHL and Domestic Cargo Services.
14. What is shipping charge?
We provide free shipping to European countries and the USA. Price varies according to other countries. You can get the price after entering the address on the order page.
15. What should I do if some of my orders are missing?
If the order is missing from your orders report or does not show up in search results, please contact us by sending an email to WhatsApp number +90549 565 25 80 or [email protected]
16. Is there delivery on official holidays?
There is no delivery on official holidays.
17. Can I change the recipient name on my order?
The recipient name, given during ordering, cannot be changed later.
18. How do I change my delivery adress after my order has been placed?
We process and pack your order as fast as possible. If the order has been already shipped, we are unable to change and redirect your parcel. For more information, we recommend to contact International DHL customer service.
19. I was not at home when the courier came. What should I do?
There’s no need to worry if you‘re not at home to receive a delivery. You will be provided a tracking number by Cargo company.
20. Can I pay on delivery?
21. I cannot add anything to online shopping carts. What should I do?
If you cannot add item(s) to your shopping cart, please contact our customer service via WhatsApp +90 549 565 25 80.
22. How can I cancel my membership?
You can cancel your membership by contacting our customer service via WhatsApp +90 549 565 25 80.
You can use Internet Explorer, Chrome, Mozilla and Safari Web browsers to access www.loieistanbul.com
24. How can I contact customer service?
You can reach our customer service via WhatsApp +90549 565 25 80 or mail at [email protected]
25.Do I charge tax on internationl sales?
For international orders, we ship to European countries with ATR document (ATR: tax deduction). The VAT rate on goods set by the countries cannot be regulated. Customer is in charge of paying tax that may occur.